Practical guidance from our medical coordination team
Straight answers to the questions patients, families and case managers ask us most — written by the team that organizes these missions every day.
Medical Evacuation From a Crisis Zone: How Is It Organized?
A patient who needs a medical evacuation from a crisis zone: what can be organized, the role of the actors, the constraints and the limits.
Air Ambulance, Stretcher on a Scheduled Flight or Ground Ambulance: How to Choose?
Four ways to bring a patient home, compared in one table: air ambulance, stretcher on a scheduled flight, medical escort on a scheduled flight, ground ambulance.
Stretcher on a Scheduled Flight: How Does It Work?
A patient who must stay lying down on a scheduled flight: airline medical approval, seats needed, medical escort, lead time and the limits of this option.
Traveling While Pregnant: When Does Flying Become a Problem?
Pregnant and abroad: airline rules, warning signs, insurance limits and what to do if a complication happens far from home. General information.
Medical Evacuation File Checklist (Free PDF)
A one-page checklist to prepare a medical evacuation file: medical summary, imaging, fitness to travel, needs on board and guarantees. Free PDF.
Evacuating an Expatriate Employee: The Employer's Role
When an employee abroad needs a medical evacuation, what the employer should prepare in advance, do on the day, and follow up afterwards.
What Makes a Medical Evacuation File Well Prepared?
The content of a good medical evacuation file: medical summary, imaging, fitness to travel, needs on board, guarantees and contacts. A checklist for assistance teams.
How to Choose an Air Ambulance Provider: Safety Criteria
The safety criteria for choosing an air ambulance provider: certificate, aircraft, crew, medical team, insurance, response time and transparency.
Air Ambulance Operator Certifications: Which Ones Matter?
Air operator certificate, airworthiness, insurance, accreditation, crew and medical team qualifications: which certifications matter, and what to ask for.
What Does the Inside of an Air Ambulance Look Like?
Stretcher, monitor, ventilator, oxygen, infusion pumps: what the cabin of an air ambulance contains, and how it is arranged for the patient and the medical team.
Ski Accident Abroad: Repatriation and Care
Injured on the slopes abroad: mountain rescue, the hospital, the insurance call, the documents and the ways to be brought home safely.
Illness on a Cruise: Evacuation and Repatriation
A passenger falls ill at sea: the ship's medical center, the evacuation or the disembarkation, the hospital ashore, and the return home.
Can You Refuse a Repatriation Proposed by Your Insurer?
The insurer proposes a repatriation, and the patient or the family is not sure. What you are free to decide, what the contract may say, and how to handle a disagreement.
Why Does the Price of an Air Ambulance Vary So Much?
Two quotes for the same patient can look very different. The factors that explain it, and the questions to ask to compare them properly.
Who Travels on Board an Air Ambulance?
The flight crew, the physician, the nurse, specialist teams: who is on board an air ambulance, and whether a relative can travel with the patient.
Which Documents to Prepare for a Medical Repatriation?
At the first call, a few elements make the difference. The information to give, the medical and administrative documents to gather, and the mistakes that cause delays.
Who Decides on a Medical Repatriation: The Doctor, the Insurer or the Family?
The decision to repatriate is a medical one. The respective roles of the treating physician, the assistance company's doctors, the family and the patient, and what happens when they disagree.
Bank Card Insurance and Medical Repatriation: What Is Really Covered?
Many travelers rely on the insurance of their bank card. The conditions to meet, the limits and exclusions, and what to check before leaving, with French examples.
The Insurer Refuses or Delays a Repatriation: What Can You Do?
When an insurer refuses or delays a repatriation, a family has to act on two levels: the emergency, then the dispute. What to do, step by step, with French examples.
A Relative Is Hospitalized Abroad: What to Do in the First Hours
A loved one is in hospital abroad. The first steps for a family: getting reliable information, calling the assistance company, gathering documents and considering a repatriation.
Scooter Accident Abroad: How Does a Repatriation Work?
A scooter accident abroad is among the most frequent reasons for a repatriation. The first steps, the documents to keep, and how a repatriation is organized.
Cosmetic Surgery Abroad: Complications and Returning Home
Complications after cosmetic surgery abroad: what a medically escorted return involves, what the clinic's file must contain, and what to check before leaving.
Who Pays for the Repatriation of a Body, and What Does Insurance Cover?
After a death abroad, who bears the cost of repatriating the body? What insurance may cover, the role of the employer and the first steps for the family.
How Long Does It Take to Organize a Medical Repatriation?
From the first call to the landing: what sets the timeline of a medical repatriation, the steps involved, and what a family can do to avoid delays.
Does Travel Insurance Cover an Air Ambulance?
Whether your policy covers an air ambulance depends on the contract. The points to check, who decides the means of transport, and what to do if you are not covered.
Air Ambulance or Commercial Flight with Medical Escort: What's the Difference?
A dedicated air ambulance or a scheduled flight with a medical escort? What each option involves, which patients it suits, and who makes the choice.
Can You Fly After a Heart Attack or Cardiac Surgery?
What general aeromedical guidelines say about waiting periods after a heart attack or heart surgery — and why a medically escorted flight can sometimes change the picture.
What Is a Medical Evacuation (EVASAN)? Definition and How It Works
EVASAN, medical repatriation, MEDEVAC — the terms are often used interchangeably. Here's what each actually means, and how a medical evacuation is organized step by step.
Which Aircraft for Which Mission? How We Choose the Right Air Ambulance
The choice of aircraft is never just about distance. Here's how the patient's condition, required range and destination airfield determine which jet flies a given mission.
Repatriating a Body by Air: Steps and Timelines to Know
The loss of a loved one abroad comes with strict administrative and medical formalities. Here's what's usually required, and what typical timelines look like.
Decompression Sickness After Diving Abroad: How Does a Medical Repatriation Work?
What to do about decompression sickness after diving abroad — waiting periods before flying, warning signs, and how the repatriation works.
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